Help Center
🙌 Faithful Threads Co. Help Center
Welcome to our Help Center! We’re here to make your experience smooth, secure, and full of joy. ✨
Whether you’re wondering about shipping, returns, or promo codes, you’ll find everything you need right here.
📦 SHIPPING INFORMATION
Where do you ship?
We currently ship within the United States.
Coming soon: Canada & Mexico! Stay tuned.
How long does shipping take?
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Most orders are processed in 2–5 business days
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Delivery typically takes 4–10 business days from the ship date
Do I get tracking?
Yes! You’ll receive a tracking email once your order ships. If you can’t find it, feel free to contact us.
🔄 RETURN & REFUND POLICY
How long do I have to return an item?
You have 30 days from delivery to return eligible items.
What qualifies for a return?
Items must be:
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Unworn and unused
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In original condition
Do you offer exchanges?
At this time, we do not offer direct exchanges. If you'd like a different size or item, simply return the original for a refund and place a new order.
How do I start a return?
Email us at returns@faithfulthreadsco.com with your order number and reason for return. We’ll walk you through it!
❓ FREQUENTLY ASKED QUESTIONS
How do I apply a promo code?
Enter your promo code at checkout before completing your purchase. One code per order.
Can I use multiple discounts?
No — our system only allows one code per order. But don’t worry — we always have great deals running!
Do you offer international shipping?
Not yet — but we’re preparing to ship to Canada and Mexico in the near future.
What are your shirts made of?
Our tees are crafted from 100% pre-shrunk cotton — soft, breathable, and built to last.
How do I choose the right size?
Check our Size Guide on each product page. If you’re unsure, size up for a relaxed fit!
Can I request a custom or bulk order?
Yes, we welcome bulk inquiries! Email us with your request and we'll see how we can serve your group, church, or event.
🔐 PRIVACY POLICY (SUMMARY)
We value your trust. Your personal information is used only to process orders and provide customer support. We never share your data with third parties for marketing.
Read our full Privacy Policy here.